Tag: customer service

During bad weather, Dubai airport and port assisted over 400,000 passengers with quality services. DUBAI: Dubai’s air, land, and seaport officers ensured smooth passenger flow despite recent bad weather. Their dedication minimised disruptions for travellers. This was done under the direct supervision of Major General Mohamed Ahmed Al Marri, Director General of the General Directorate […]

Dubai: The Ministry of Health and Prevention (MoHAP) has reported an impressive customer satisfaction rate of 90 per cent, according to the User Experience Lab (UX Lab), one of the innovative tools that MoHAP uses to measure customer experiences. The innovative tool was designed to develop the ministry’s services, in line with its digital transformation […]