Dubai: The Ministry of Health and Prevention (MoHAP) has reported an impressive customer satisfaction rate of 90 per cent, according to the User Experience Lab (UX Lab), one of the innovative tools that MoHAP uses to measure customer experiences. The innovative tool was designed to develop the ministry’s services, in line with its digital transformation […]
Dubai: Zoho Corp, a leading global technology company, today announced Zoho Marketing Plus, a new unified software that combines a powerful mix of marketing capabilities to provide stakeholders across the entire marketing organization with a single, shared view of critical information for improved collaboration and results. The new software packs an innovative mix of marketing […]
A key driver has been the massively positive and proactive steps taken by the UAE government and several other governments in the region, including India, which has led to the start of this recovery phase. Economic stimuli from various governments have been significant, oil prices have recovered to the top 100 dollars a barrel. This, […]
ABU DHABI: H.H. Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs, today launched e&, marking the transformation ambitions of Etisalat Group into a global technology and investment conglomerate. Commenting on the launch, H.H. Sheikh Mansour emphasised the importance of capitalising on opportunities that the fast-evolving business landscape continues to present […]
DUBAI: Dubai Electricity and Water Authority (DEWA) announced that it resolved 100 percent of customer complaints in the first half of 2021. Saeed Mohammed Al Tayer, MD & CEO of DEWA, said that DEWA welcomes customer feedback and suggestions and handles them swiftly to find appropriate solutions that ensure their happiness. He noted that DEWA […]
ABU DHABI: Etisalat announced that all its postpaid and prepaid customers would be able to access their Al Hosn app in public places without activating or purchasing a data plan. Al Hosn App is now whitelisted so that any data consumed while using the app will not come off a mobile subscribers’ allowance, said an […]
Consumers’ preferences & behaviors: Consumer preferences and buying behaviors keep evolving and the current pandemic had a big role in accelerating this change across the sector whether it is travel, non-food retail, leisure, movies & F&B, etc. All sectors have been impacted and there is no sector which is insulated from the aftermath of covid19. […]
