Dubai DET has launched a new working group and issued sector-wide guidelines to boost the city’s online food delivery ecosystem and fair digital economy.
DUBAI: The Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), under the Dubai Department of Economy and Tourism (DET), has announced the launch of a new industry working group dedicated to the online food delivery sector. In parallel, the authority has issued comprehensive guidelines aimed at reinforcing business standards, transparency, and investment appeal in line with the Dubai Economic Agenda, D33.
The working group, which includes both public and private sector stakeholders, is designed to facilitate open dialogue, collaboration, and sustainable development of the fast-growing delivery market. The newly introduced framework outlines best practices for delivery platforms, covering key areas such as contractual terms with food businesses, access to data, and fair competition.
These guidelines, developed in consultation with delivery operators, food establishments, and other industry players, seek to address sector challenges and support continuous innovation. The aim is to balance the interests of all players in the ecosystem, enabling smoother business interactions while fostering trust and clarity.
Ahmad Ali Moosa, Director of Fair Trade & Business Protection at DCCPFT, emphasised the city’s commitment to partnerships that drive digital economy development. He stated, “We’ve developed these guidelines hand-in-hand with the industry to raise standards and promote fair competition that benefits all.”
With the UAE’s online food delivery market expected to exceed AED5 billion in 2025 and grow to nearly AED6 billion by 2030, the initiative comes at a critical time. Dubai’s accommodation and food services sector accounted for 3.4% of GDP in 2024, further underlining its economic impact.
To access the full guidelines, visit the DET’s official website.
