Dubai Police’s 901 non-emergency line handled over 542,000 calls, emails, and messages in H1 2025 to boost community happiness.
DUBAI: The Dubai Police 901 Call Centre, which handles non-emergency inquiries and general public services, responded to more than 542,686 communications in the first half of 2025. These included 393,000 phone calls, 96,610 emails, and 53,076 chat messages, demonstrating the centre’s efficiency and commitment to community engagement.
Mr. Abdullah Ibrahim, Director of the Customer Happiness Centre at the General Department of Administrative Affairs, said that the 901 platform reflects the police force’s commitment to Dubai’s vision of being the safest and happiest city in the world. The service operates using advanced digital platforms that respond swiftly to inquiries in multiple languages.
The 901 Call Centre is built on a three-platform model to streamline communication and improve response times. The first platform features trained personnel handling general inquiries, suggestions, and complaints. The second platform deals exclusively with public transaction-related calls, ensuring fast and accurate handling via Dubai Police’s smart channels. The third platform consists of communication specialists skilled in writing, managing emails, social media queries, chat services, and requests related to smart applications like Police Eye and crime reporting tools.
The wide adoption of digital services by Dubai Police highlights the city’s shift towards smart policing, focusing on efficiency, transparency, and accessibility. The call centre plays a vital role in building public trust and delivering high-quality customer service in line with Dubai’s safety-first strategy.
Residents are encouraged to use 901 for all non-emergency issues, ensuring 999 remains open for urgent matters.
